Helping Hands has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Helping Hands expects all donors to exercise due care and diligence while making donations. Helping Hands also recognizes that a donation may be made erroneously or donors may change their mind. Helping Hands shall examine requests for refund of donation and shall make an endeavour to make the refund on a case to case basis. Helping Hands may also seek proper explanation and reasons from the donor for such refund. It is further clarified that such refund, may require further verification of the donor and Helping Hands may require documents of proof and of the donation made by the donor.

It is made clear that Helping Hands is not obliged to make refunds and may, at its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

If you would like your donation to be refunded, you must request Helping Hands in writing or by email for a refund at the following address: –

Helping Hands
G-72, Ground Floor,
Saurabh Vihar, Jaitpur,
New Delhi – 110044
e-mail: helpinghandstrust04@gmail.com

Your refund request must contain details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Helping Hands office within 7 (Seven) days from the date on which you made the donation i.e.: The date on which you Made the donation online, electronically or through other means, OR

The date on which you Handed over the cheque / demand draft to RCI or someone authorised by RCI for this purpose, OR

The date on which you Despatched the cheque / demand draft to RCI by other means.

The refund process may take time of 7 to 15 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which the transaction is done.